FAQs

What days are you roasting?

Currently, our Blends and Single Lot coffees are roasted on Mondays, Wednesdays & Fridays. Please note these are subject to change according to roasting schedules.

How long will my order take to ship?

– For USA, orders should arrive within 2-5 days of shipping
– For all other destinations, orders should arrive within 3-10 days of shipping

Do I get a tracking number?

You will receive a tracking number via email from our courier partner once your order has been dispatched. Please hesitate to contact us if you have any queries regarding your order by emailing. info@muchcoffee.com

How do I change my order or shipping information?

Please contact us immediately if you require any order or shipping details to be amended. We will try our best to accomodate any amendments. However, we cannot guarantee that updates can be processed, as this is dependant on the stage of despatch your order is in. You can contact us via email (info@muchcoffee.com).

Can I return or exchange my order?

If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will happily exchange the product upon presentation of your proof of purchase. To lodge a return claim, please contact us via contact form.